FAQs | DEP the Label

 

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at sales@depthelabel.com so we can urgently review the matter for you! When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident, or your misuse, will not be considered faulty.

 

HOW TO ORDER THE RIGHT SIZE?

Please check the size guide available on each product page or check our size guide here

If you’re still unsure please contact us at sales@depthelabel.com

 

CAN I RETURN MY ITEM(S)

DEP will gladly accept return items for store credit via gift card. Your gift card will be issued for the full value of your returned suits in USD and will not expire.

DEP will gladly accept return items for store credit via gift card. Your gift card will be issued for the full value of your returned suits in USD and will not expire.

Check our full policy here

HOW DO I RESET MY PASSWORD?

If you’ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we consider all of the information you share with us to be private and confidential. At no point will we share rent, or sell your personal information.

 

CAN I CANCEL OR CHANGE  MY ORDER?

We understand the feeling of waiting for the swimsuit to be delivered to your front door! We got it! At @depthelabel we work quickly to process and ship your order, so once you have placed your order we are unable to make any changes. Please ensure the items in your order and address are correct before purchasing. If you are unsure please contact us at sales@depthelabel.com.

 

 

 

 

 

 

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