Delivery
Free Ship on all orders above $150 USD

US
– Express: 2 – 3 Business Days
– Standard: 5 – 10 Business Days

Singapore & Malaysia
– Express: 1 – 3 days
– Standard: 4 – 7 Business days

Vietnam
– Ho Chi Minh: 1 – 3 days
– Other provinces: 5 – 7 Business days

Rest of the world
– Express: 3 – 7 days
– Standard: 7 – 14 Business Days


Processing Time
∗ All orders are shipped out within 2 Business Days of purchase from our warehouse. Processing time may be extended during holidays, launches/re-stocks, limited-edition releases, and promotions. We are shipping orders as usual to international destinations.

Sometimes parcels are subject to random checks which can cause associated delays. DEP is not responsible for any delays caused by destination customs clearance processes.

Estimated delivery times serve as guidelines and do not take into account delays caused by payment authorization, customs clearance processes, or other unforeseen events that we do not take responsibility for.


Tracking number / Track your order
Every order receives a tracking # so you can track your package to your address.

It’s simple as it sounds you just need to click on the tracking number and it will show you where your package is heading to and the approximate time when it will be delivered to your front door.


Cancelled Order
We are unable to accept any cancellation, once an order has been dispatched. If a shipment is undeliverable at the destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at the destination at recipient’s responsibility. We cannot be held responsible for lost or stolen packages.


Taxes & Duties
We currently ship all items delivery duty unpaid (DDU). All international packages may be subjected to local taxes, customs, duties, and fees levied by the destination country. Import Fees and are not included in the cost of the order. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from DEP The Label, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to DEP The Label.

By placing an order, you are acknowledging and accepting all the international shipping terms. Please, email contact@depthelabel.com if you have any questions about this policy or need any assistance.